They want you to feel safe when dashing, but they also protect the physical and financial welfare of everyone involved.Ĭompromising the feeling of safety on the DoorDash app can get you deactivated. The merchants, consumers, and Dashers on DoorDash trust the platform for providing the utmost security. Providing false or fraudulent information during signup or dashesĭo any of the above and you’ll risk your a DoorDash deactivation of your account.Manipulating the Dasher or consumer referral program or promotions.Hosting multiple accounts for one individual.Gaining unauthorized access to any resource on the DoorDash platform.Eating, opening, tampering, using, or improperly storing items in the delivery.Damaging, disabling, disrupting, impairing, interrupting, or overburdening the DoorDash servers or platform.Copying, framing, indexing, monitoring, or scraping data you should not have access to on DoorDash.Some instances of these violations include: While the above reasons are the most common, some Dashers abuse the platform’s services and encourage others to follow suit. Note that your DoorDash acceptance rate does not have to meet a specific threshold to constitute a contract violation. You will need to keep your Completion Rate above 80% to maintain your account.Īs with the Consumer Rating, you get notified once you near the threshold to save you from DoorDash deactivation. Sometimes sudden events arise that prevent you from finishing your dash, which is why you have some leeway. One metric is the Completion Rate, which is the percentage of deliveries completed after acceptance. They tell you the delivery’s destination, merchant, and pay before you agree, giving you plenty of opportunities to deny an ill-fitting order. Cancellation RateĭoorDash gives you the freedom to accept deliveries as you please, but they expect you to complete them. While you should monitor your rating, DoorDash does notify you if you approach the threshold. You will need to maintain a Consumer Rating of 4.2 stars or higher to avoid DoorDash deactivation. Someone who drops the order off late, with DoorDash missing items, or with an unpleasant attitude often has a lower rating than a Dasher who does the opposite. They base customer ratings on punctuality, thoroughness, and behavior.

Consumer RatingsĬustomers have to rate their DoorDash deliveries once they receive them on a scale from one to five stars. The reasons are as follows: Reasons DoorDash Will Deactivate YouĭoorDash lists five primary reasons for deactivation within their policy. The DoorDash Deactivation Policy discusses multiple ways you can compromise your account. If the clients or merchants have an issue with your services, you might set yourself up for deactivation. However, being your boss has its shortcomings.

What Should I Do If My DoorDash Account Gets Deactivated?ĭoorDash prides itself on offering flexible work to its Dashers, letting people work on their time to serve their community.We use OAuth to validate and connect your Square account. The POS Integration ID does not apply to the Square integration with DoorDash. With this updated process, you can provide all the necessary information required to integrate your site, select a day to go live with the integration, and add any special requests (such as a test order on the activation day). How long will onboarding take?ĭoorDash has updated their onboarding request flow to ensure all requests are sent directly to their specialized teams. DoorDash will reach out with next steps after completing the steps above. Each seller needs to be manually onboarded to the integration by the DoorDash team. If you do not have a Unique ID for your store's integration or you are utilizing Square, please input N/A.įrequently Asked Questions How Do I Onboard?įollow the steps outlined above. Unique IDs are typically shared with you by the POS provider. If you are using a middleware service to get your POS orders such as Deliverect, Checkmate, Chowly, or Olo please select them as your Point of Sale Provider. Select Point of Sale as the Order Protocol to transition to.Ĭonfirm the Store Name and Address, then fill out the rest of the POS integration information. Select if you would like to integrate One Location or Multiple Locations. Select Account Support and below that, choose Change Order Protocol. Follow the steps below to set up a DoorDash integration in Order Manager for when an order is placed on your DoorDash store. Managing orders placed in DoorDash is made simple with Order Manager. Request to Receive DoorDash Orders Frequently Asked Questions

Doordash order manager